Code of Practice


CODE

Longburn Adventist College has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students. Copies of the Code are available from the New Zealand Ministry of Education website at www.minedu.govt.nz/international.

IMMIGRATION

Full details of immigration requirements, advice on rights to employment in New Zealand while studying and reporting requirements are available from Immigration New Zealand and can be viewed on their website at www.immigration.govt.nz.

ELIGIBILITY FOR HEALTH SERVICES

Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health and can be viewed on their website at www.moh.govt.nz.

ACCIDENT INSURANCE

The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents, and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at www.acc.co.nz.

MEDICAL AND TRAVEL INSURANCE

International students (including group students) must have appropriate and current medical and travel insurance while in New Zealand.

For more information and to download a copy of the code of practice administered by the NZQA, please follow this link: Code of Practice for the Pastoral Care of International Students


Discipline Procedure

The Code sets standards for educational providers to ensure that:

  • High professional standards are maintained.
  • The recruitment of international students is undertaken in an ethical and responsible manner.
  • Information supplied to international students is comprehensive, accurate, and up-to-date.
  • Students are provided with information before entering into any commitments.
  • Contractual dealings with international students are conducted in an ethical and responsible manner.
  • The particular needs of international students are recognised.
  • International students under the age of 18 years are in safe accommodation.
  • All providers have fair and equitable internal procedures for the resolution of international student grievances.

Full details of what is covered can be found in the Code itself. The Code also establishes the IEAA and the Review Panel to receive and adjudicate on student complaints.

For more information visit www.minedu.govt.nz/goto/international

COMPLAINTS PROCEDURES

Code signatories are required to have formal processes for handling student complaints, and to make sure these processes are accessible to students.
If an international student has a complaint about their provider’s compliance with the Code of Practice, they should try and resolve it by using the internal provider process in the first instance.


If their complaint is not resolved, they can take their complaint to one of the following agencies:

NZQA

NZQA handles all complaints about alleged non-compliance with the Code of Practice, other than financial and contractual disputes here.

iStudent Complaints

iStudent Complaints is the appointed operator of the International Student Contract Dispute Resolution Scheme (DRS), which was set up to resolve financial and contractual disputes.
Code signatories are required to comply with the International Student Contract Dispute Resolution Scheme Rules 2016.

Information for students

Information for students about making a complaint about a provider’s compliance with the Code of Practice can be found at Student complaints about a provider.

  1. Student complaints about an education organisation
  2. NZQA Complaint Form
  3. International Student Contract Dispute Resolution Scheme Rules 2016